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Delivery & Returns

Shipping and delivery

1.The company ships the products using FEDEX & DHL services according to their schedule.

2.Production time must be added to the delivery time of every item.

3.The company cannot be held responsible for delays or delays in delivery caused by shipping companies and shipping routes.

4.Total shipping charges will appear at the end of the booking process, and will be charged upon booking.

5.Purchase of $ 400 or more; the customer is entitled free shipping.

6.Orders will be sent only after confirmation of payment transaction via credit card or paypal

7.Theproducts will be delivered exclusively to the address that the client provided when booking.

8.kopa jewelry Is not Responsible for shipping rate changes or price increases or special fees or additional  taxation upon receipt of the goods in your country.



Return policy & cancellations

1.The customer is entitled to return the product purchased on the site, within 14 days from the date of receipt thereof in the original packing.

2.The product must be returned in its original condition.

3.Only upon receipt of returned product will a credit be issued to the customer.

4.The company reserves the right to issue a credit for purchase on the website, valid for a period of one year from date of issue.

5.For custom made products, manufactured specifically for the customer, return policy or cancelations do not apply.

6.The company shall not be responsible for any loss or damage during shipment of the product returned.

7.The company will not credit unpaid products such as gift or promotion.

8.Only the customer is entitled to cancel the order.

The credit will be issued against the credit card which was used to pay, and according to the schedule of the credit company.

9. All cancellations must be authorised by the company

The customer will be credited the product cost only, additional costs not included.

10.The customer will be charged for the shipping costs and return costs.




For help and more details do not hesitate to contact us

kopa team