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kopa jewelry f.a.q



Does every customer can purchase in KOPA online store?

Yes, KOPA sells to all jewelry industry, retail, wholesale and private customers also.


How do you ship my order?

With the world's leading companies in the world such as FEDEX, UPS, DHL.


How much time until I receive my order?

Our production time is up to 14 business days and you must to add the delivery time according to the schedule of shipping company (between 3 - 10 business days).


Do you ship all over the world?

Yes, KOPA ship worldwide.


Do you have a minimum order quantity?

No, KOPA do not have minimum order quantity.


Where is my order ?

When your order is sent you receive a message containing the tracking number for the package,

from this moment you can track the package by yourself and if you need assistance you can contact our Customer Service.


Is it possible to replace a product after purchase?

Yes, you can replace a plain product, but we do not replace a custom handmade product & Swarovski elements.


What Is there a time limit for replace?

14 day from receiving the shipment.


Can I order custom jewelry?

Yes, you can send us a sample, picture or drawing of the piece and we be happy to help you find what you looking for.  


What I should do if I received a damaged product?

 You should contact our customer service and we will take care the issue for your satisfaction.


              KOPA TEAM (: